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|Pricing and Billing|
|Including a PO number.|
|If you select the purchase order payment method, a separate box will appear for entering the PO number. However, this option can only be used if you have previously established an open, valid account with good standing.
If paying by credit card, you may still enter the PO number in the "Order Comments" box. This will appear on invoices, confirmations, and packing lists.
|Tax exempt status.|
All deliveries to California locations require sales tax be paid unless sales tax is exempt. No sales tax is required for deliveries to all other states.
You may qualify for California tax exempt status if:
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at (888) 627-3462 or via email at email@example.com.
Your credit card is charged at time of order placement. Our system does not store or show your full credit card information for your security. Credit card numbers are displayed to us as XXXX-XXXX-XXXX-5487 (as an example). There is no way for us to levy additional charges on your card outside of the order placement system. Therefore, whatever charge you see at checkout is the charge you will see on your statement. However, please contact us if you have any questions or concerns. We are always happy to assist you.
|What are my payment choices?|
|We have a variety of payment options to accomodate our customers' payment needs.
We currently accept Visa, Mastercard, American Express, Discovery, Electronic Checks, Google Checkout, PayPal, Check by Mail, Wire Transfer (Instruction given by Customer Service), and Purchase Order (on valid open accounts only).
Payment via purchase orders requires an approved credit application. Please contact customer service for an application at (888) 627-3462 or via email at firstname.lastname@example.org.
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
If your order was placed outside of our online store system please contact us at (888) 627-3462 or via email at email@example.com for your invoice copy.
|When will my credit appear?|
|Credits usually take 7-10 business days from the time we receive your item(s).
Please follow our return guidelines when returning an order. Improperly returned item may result in substantial delays in credit processing. Please see our return policy for details.
|When will my credit card be charged?|
|For administrative simplicity your card is charged at time of order placement.|