APDmro.com operated by APD Incorporated. Our goal is simply getting
the right product to you in the shortest time and we need your help on
Although APD Incorporated maintains a large inventory of popular
products, we cannot stock them all. Like other distributors, we rely
heavily on manufacturers' inventory support, here are a few details you
want to keep in mind before you place an order with us.
A. Manufacturers Drop-Ship
Currently, 3M will direct-ship to google verified commercial
addresses but not residential. If in 3M's stock, 3M can typically ship
out to commercial addresses within about 3 business days. Most of the
time it will come from one of the 3 major 3M distribution centers in
California, Illinois, and Pennsylvania. The majority of 3M's inventory
is in its Illinois location. If the ship-to address is a residential
address, we will have to put your order on one of our daily purchase
orders to 3M and bring your product into our California facility and
ship from here. If in 3M's stock, this will typically add 1 to 10 days
to your shipment depending on where your product is located. 3M is a
large organization, expedited shipping is often a difficult thing for 3M
to pull through on time. We always recommend customers to plan early
and avoid trying to use expedited shipping options with 3M products.
2. Saint-Gobain Abrasives (Norton)
Although there is no commercial/residential address restrictions,
typically we will have to bring your item into our California facility
if your order is below $150. We typically place into-stock orders about
twice a week. This typically adds about 4-10 days to your shipment if
your item is in stock in their Midwest and East Coast facilities.
Saint-Gobain typically ships very fast to direct-ship addresses. When in
stock and order is placed early enough in the day, Saint-Gobain can
often ship the item same day or next day.
Although there is also no commercial/residential address
restrictions, typically we will have to bring your item into our
California facility if your order is below $350. We typically place
into-stock order about once a week. This typically adds about 10 days to
your shipment if your item is in stock in their East Coast facility.
Dynabrade also ships its in stock item fairly quickly, if you need your
items faster we recommend you using your own UPC or FedEx account to
facilitate a faster ship-out.
Our business hours are Monday-Friday from 8:00 AM to 4:00 PM PST
excluding major holidays. Typically during our business hours we respond
to our e-mails relatively quickly if the e-mail is clear without
interpretation. Delay may occur if further investigation is needed to
determine the correct response needed. Please make sure you can receive
e-mails from APDmro.com domain. We only keep your e-mail to
communicate with you directly regarding your question or orders. We will
not send you other information unless you have signed up for our e-mail
During business hours, text is the fastest and easiest way to
communicate with us. If you are within the USA, you can text us at
877-627-6040. Text records are easy to review and allow our customers to
view and respond at their convenience.
We do not offer phone support. Phone supports are time consuming and
inefficient in dealing with high volume of support requests. Phone
support impacts the company's ability to intervene and help our
customers when problems arise. Our e-mail and text records are
accessible and viewable by all support staffs and managers of the
4. Trust the Communication
Please trust what we tell you. Although sometimes it is not what our
customers want to hear, APD Incorporated's main customer service goal is
to give our customers correct information at the time it's given.
There are many factors that can potentially affect your order and our
goal is to navigate those obstacles on your behalf and communicate
information as accurate as possible to our customers. APD Incorporated
will not tell you something is almost shipping when we know it's really a
week or two out.
C. Tell Us
If you have a make or break condition on your order. Please tell us
before you place an order or at the time of order. If a 2 week
made-to-order item is placed and we do not know it needs to dock in a
week we cannot provide adequate support lacking important information.
Please always let us know what you need so we may manage your order in a
Many of the improvements we have made to our operations came from our
customers. We thank you for your support and if there is anything we
can do better or with more logic please feel free to let us know, we
take our customers' constructive opinions very seriously.